A high number of complaints may suggest your business customer is engaging in Unfair, Deceptive or Abusive Acts and Practices (UDAAP). Harmful businesses don’t disclose a poor or declining reputation, yet this can signal that your business customer is engaged in anti-consumer behavior. The Consumer Financial Protection Bureau (CFPB) is currently very focused on UDAAP, and is even targeting organizations not officially regulated by them. In addition, the Panama Papers leak is a recent example demonstrating how adverse media monitoring is an important tool to alert you about business customers who may be engaged in activities that don’t align to your risk profile.


Keith Barnett
Partner, Troutman Sanders LLP


Keith Barnett is a litigation, investigations (internal and regulatory), and enforcement attorney with more than 15 years of experience representing clients in the financial services and professional liability industries. Keith represents clients against government regulators (CFPB, FDIC, SEC, CFTC), industry regulators (FINRA) and private litigants in federal courts, state courts and before arbitration and administrative law panels in the financial services industry. He also defends clients against alleged violations of of the Telephone Consumer Protection Act and has written and lectured on the TCPA.

In addition, he advises clients in connection with Consumer Financial Protection Bureau (CFPB) supervisory examinations, investigations and enforcement actions.

Jane Hennessy picture - Version 2

Jane Hennessy
Head of External Alliances, G2


Jane was previously Executive Vice President and Manager, Marketing, Strategy and Information Management, Cross-sell and International Personal Banking in the International Group, Wells Fargo Bank, N.A.  Her responsibilities included marketing and strategy for all lines of international business including trade services and trade finance, foreign exchange, correspondent banking, international treasury management, international personal banking.

Prior to that position, Jane was a Group Personnel Manager in Wells Fargo’s Wholesale Banking Group. She worked at Wells Fargo for nearly twenty two years.

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